COURSE SIMULATION
This simulation helps staff create a calm, professional, and supportive experience for patients from the very first phone call. Through guided scenarios, learners practice how to listen, respond, and lead conversations in a way that builds trust and helps patients feel confident moving forward with care.
This interactive simulation is designed to train front office and patient support staff to confidently manage and guide new patient calls using a structured, professional approach.
Learners are placed in a realistic call scenario where they must make decisions in real time—responding to patient questions, gathering essential information, and guiding the conversation toward scheduling an appointment. Each choice impacts the flow of the call, reinforcing the importance of maintaining control, clarity, and professionalism.
This training focuses on:
Establishing a strong first impression
Maintaining control of the call through structured communication
Collecting accurate patient information efficiently
Navigating common patient questions and objections
Guiding patients toward scheduling with confidence
By the end of the simulation, learners will be able to apply a consistent call handling process that improves patient experience, reduces confusion, and supports successful appointment scheduling.
Access the Word version of the course by clicking the image below
This project is an interactive microlearning experience designed to simplify complex neurophysiological processes for learners with limited prior knowledge. Using Articulate Rise, the course translates dense scientific content into a structured, visually supported learning journey that emphasizes clarity, accessibility, and conceptual understanding.
From initial content analysis through storyboard development and course design, this project demonstrates my ability to transform technical subject matter into engaging, learner-centered instruction. The final product integrates concise explanations, segmented learning, and visual storytelling to support comprehension of the neuromuscular junction and its role in human movement.
Access the PDF version of the course by clicking the image below
NMJ_Course.pdf